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Common queries answered

Frequently asked Questions

The delivery time for your order can vary depending on several factors, such as your location and the shipping method selected at checkout. Generally, we aim to process and ship orders within 1-2 business days.

For customers within the United States, we offer standard shipping, which typically takes 3-5 business days for delivery. 

For international customers, the delivery time may vary depending on your country’s customs procedures and postal service. We provide international shipping options that usually take between 5-10 business days for delivery, but please note that customs clearance may cause additional delays.

If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. Please note that items must be in their original condition, unused, and in the original packaging to be eligible for a return.

To initiate a return, please contact our customer support team within the 30-day period. They will guide you through the process and provide you with a return authorization number. This number is essential for us to process your return efficiently.

If you need to change your shipping address after placing an order, please reach out to our customer support team as soon as possible. Provide them with your order details and the new shipping address you would like to use.

Our team will do their best to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to change the shipping address. Therefore, it is important to notify us of any address changes as soon as possible to avoid any complications.

To ensure the security of your personal information, we may require additional verification before updating the shipping address. This is done to protect you from any potential fraudulent activity.

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your doorstep.

To track your order, simply click on the tracking number provided in the email. This will redirect you to the shipping carrier’s website, where you can enter the tracking number and view the real-time status of your package.

Please note that it may take a few hours or even up to 24 hours for the tracking information to be updated on the carrier’s website after receiving the confirmation email. However, rest assured that your order is on its way, and the tracking information will become available as soon as possible.

To receive customer support, you have several options available to you:

Contact our Customer Support Team: You can reach out to our dedicated customer support team via email, phone, or through the contact form on our website. They are available during our business hours to assist you with any questions, concerns, or issues you may have. They will provide prompt and helpful responses to ensure that your needs are met.

Frequently Asked Questions (FAQ): We have compiled a comprehensive FAQ section on our website that addresses common inquiries and concerns. Before reaching out to our customer support team, we recommend checking the FAQ section, as you may find the answers you need there.

Live Chat: We offer a live chat feature on our website, where you can chat directly with a customer support representative in real-time. This option allows for quick and convenient communication, and our team will be happy to assist you with any queries you may have.

Social Media: You can also connect with us on our social media platforms, such as Facebook, Instagram, and Twitter. We regularly update our channels with important information, promotions, and announcements. You can also send us direct messages on these platforms, and our social media team will respond to your inquiries.

If your order has already been shipped and you have entered an incorrect shipping address, we recommend taking the following steps:

Contact the shipping carrier: Reach out to the shipping carrier directly and provide them with the correct shipping address. They may be able to update the address or provide alternative solutions, such as redirecting the package or holding it for pickup at a local facility.

Contact our customer support team: Even if your order has already been shipped, it is still important to notify our customer support team of the situation. They can provide guidance and support, and in some cases, they may be able to assist in resolving the issue with the shipping carrier.

Please note that additional fees or charges may apply for address corrections or redirections, and these will be the responsibility of the customer.

To check if we ship to your country, simply visit our website and proceed to the checkout page. During the checkout process, you will be prompted to enter your shipping address. If your country is available for selection, then we do ship to your location.

We strive to provide global coverage and ensure that customers from various countries can enjoy our products and services. However, please note that there may be some exceptions or restrictions due to customs regulations or shipping carrier limitations. If your country is not available for selection during the checkout process, we apologize for any inconvenience caused.

If you have any specific questions regarding shipping to your country or if you encounter any difficulties during the checkout process, please don’t hesitate to contact our customer support team. They will be more than happy to assist you and provide further information.

In most cases, if you have ordered multiple items from we2usat official store, we will endeavor to ship them together in one package to ensure convenience and reduce shipping costs for you. This allows for easier tracking and delivery of your order.

However, there may be instances where your items are shipped separately. This can occur if the items are located in different warehouses or if they are being fulfilled by different suppliers. In such cases, you may receive multiple packages for your order.

Rest assured that regardless of whether your items are shipped together or separately, we will ensure that they are properly packaged to safeguard them during transit and that they are delivered to you in a timely manner.

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