At WE2USAT, we are committed to delivering your order swiftly and securely. Here are the details of our shipping policy:
1. Processing Time
- All orders are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Free Shipping worldwide on all orders.
- Delivery estimates will be provided at the time of placing your order. Please note that delivery delays can occasionally occur.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
- WE2USAT Official is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- WE2USAT Official is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
- We currently ship worldwide. Shipping rates and delivery times for international orders will vary.
7. Return Policy
- Our Return & Refund Policy provides detailed information about options and procedures for returning your order. WE2USAT offers a 30-day return policy on all orders.
30-Day Return Policy
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. Please note the following conditions:
- The item must be returned in its original condition, with all included accessories and packaging.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
- Refunds will be processed upon receipt and inspection of the returned item.
For more information, contact our customer service team.