Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Typically, orders within the United States can expect delivery within 3-7 business days. International orders may take longer, depending on the destination country’s customs and express / postal services.
There are 2 ways to create your account on WE2USAT official store:
- Create your account from the account login page.
- Create your account during checkout(Simply input your email and checking the checkbox before label-Create an account?)
To change your shipping address, please follow these steps:
Log in to your account on our website, https://we2usatofficial.com/my-account.
Go to your account dashboard.
Click on “My Orders” or “Order History” tab.
Locate the order for which you want to change the shipping address.
Click on the “Edit” or “Change Shipping Address” button.
Update the necessary details, including the new shipping address.
Save the changes.
Please note that if your order has already been shipped, it may not be possible to change the shipping address. In such cases, we recommend reaching out to our customer support team immediately for further assistance.
If you encounter any difficulties or have any questions, please don’t hesitate to contact our customer support team. They are available to assist you throughout the process.
To track your order, please follow these simple steps:
Log in to your account on our website, https://we2usatofficial.com/my-account/.
Go to your account dashboard.
Click on “My Orders” or “Order History” tab.
Locate the order you wish to track.
You will find a tracking number associated with your order.
Copy the tracking number.
Visit the website of the shipping carrier we used to deliver your order.
Enter the tracking number in the designated tracking field on the carrier’s website.
Click on the “Track” or “Find” button to get the latest status update of your shipment.
Please note that it may take a few hours or even a day for the tracking information to be updated after your order has been shipped. In some cases, there may be a delay in the tracking information being available.
As the marketing manager of we2usat official store, I can assure you that we prioritize the security and privacy of our customers’ information.
We do not keep credit card information on file. At we2usat official store, we adhere to strict security protocols and industry standards to ensure the protection of our customers’ personal and financial data. When you make a purchase on our website, your payment is processed securely through a trusted third-party payment gateway. This means that your credit card details are encrypted and transmitted directly to the payment processor without being stored on our servers.
We understand the importance of safeguarding your sensitive information, and we take all necessary measures to maintain the highest level of security throughout the purchasing process.
If you have any further concerns or questions regarding the security of your personal information, please feel free to reach out to our customer support team. They are available to assist you and address any inquiries you may have.
The application of sales tax depends on various factors, including the location of the customer and the applicable tax laws and regulations in that specific region or country. At we2usat official store, we are committed to complying with all relevant tax laws and regulations.
During the checkout process on our website, the sales tax will be calculated and applied based on the shipping address provided by the customer. The final amount displayed at checkout will include any applicable sales tax.
Please note that the specific sales tax amount may differ depending on your location, as tax rates can vary between states, provinces, or countries.
Curretnly we are capable of shipping the order to most countrys around the world.
To check if we ship to your country, please follow these steps:
Visit our website, https://we2usatofficial.com/.
Browse the product(s) you are interested in purchasing.
Add the desired item(s) to your cart.
Proceed to the checkout page.
Enter your shipping address details, including your country.
If we are able to ship to your country, it will be listed as an available option during the checkout process.
Please note that shipping availability may vary depending on factors such as customs regulations, shipping carriers, and other logistical considerations. In some cases, certain restrictions or limitations may apply to specific countries or regions.
At we2usat official store, we strive to provide the best shopping experience for our customers.
In most cases, if you have ordered multiple items, we will make every effort to package them together in one shipment. This helps to streamline the delivery process and ensure that you receive your items in a timely manner.
However, there may be instances where items from your order are shipped separately. This can occur if the items are sourced from different warehouses or if they have different shipping requirements. Rest assured, if your items are shipped separately, you will receive tracking information for each package so that you can monitor their progress.
If you have any specific concerns or preferences regarding the packaging of your items, please feel free to reach out to our customer support team. They will do their best to accommodate your request or provide you with any necessary information.
If you need to swap an item
Returns and Exchanges
At we2usat official store, we have a comprehensive returns policy in place to ensure your satisfaction with your purchase.
If you are not completely satisfied with your order or if you receive a defective or damaged item, please follow these steps to initiate a return:
- Contact our customer support team within 7 days of receiving your order. You can reach out to them via email / livechat provided on our website.
- Provide them with your order number and a detailed explanation of the issue you are experiencing.
- Our customer support team will guide you through the return process, providing you with any necessary instructions and a return shipping label if required.
- Once we receive the returned item and verify its condition, we will either process a refund or arrange for a replacement, depending on your preference and the availability of the product.
Please note the following important points regarding our returns policy:
- Items must be returned in their original packaging and in unused condition.
- Returns must be initiated within the specified time frame mentioned above.
- You may be responsible for the return shipping costs unless the item is defective or damaged.
- Refunds will be processed using the original payment method.
For more detailed information about our returns policy, we encourage you to visit the “Returns” or “Refunds” section on our website.
If you have any further questions or require assistance with a return, please don’t hesitate to contact our customer support team. They are available to guide you through the process and address any concerns you may have.
We sincerely apologize for any inconvenience caused by receiving the wrong item. As the marketing manager of we2usat official store, I assure you that we will rectify this issue promptly.
To resolve the problem, please follow these steps:
- Contact our customer support team immediately and inform them about the incorrect item you received. You can reach out to them via email/live chat provided on our website.
- Provide them with your order number and a detailed description of the item you received incorrectly.
- Our customer support team will guide you through the return process and arrange for the correct item to be sent to you as quickly as possible.
- We will provide you with a return shipping label, if necessary, to return the incorrect item back to us. Please ensure the item is in its original packaging and unused condition.
Once we receive the incorrect item and verify its condition, we will ship out the correct item to you without any additional charges. We will do our best to expedite the shipping process to minimize any further delays.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or require further assistance, please do not hesitate to contact our customer support team. They are available to address any concerns or queries you may have.
We sincerely apologize for the inconvenience caused by the damaged item you received. As the marketing manager of we2usat official store, I assure you that we will rectify this issue promptly.
To address the problem, please follow these steps:
Contact our customer support team immediately and inform them about the damaged item. You can reach out to them via [email/phone number/live chat] provided on our website.
Provide them with your order number and a detailed description of the damage incurred.
Our customer support team will guide you through the return process and arrange for a replacement item to be sent to you as quickly as possible.
We may request photos or additional information to assess the extent of the damage, so please be prepared to provide them if necessary.
We will do our best to expedite the shipping process for the replacement item to minimize any further delays. If the item is out of stock or unavailable, we will offer you a refund or provide you with an alternative solution based on your preference.
We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or require further assistance, please do not hesitate to contact our customer support team. They are available to address any concerns or queries you may have.
To ensure a smooth return process, please follow the instructions provided by our customer support team regarding the authorized return.
Our customer support team will provide you with the necessary information, including the specific address where you should mail your authorized return. This address may vary depending on the location and nature of the return.
Please kindly reach out to our customer support team via email / live chat to obtain the correct return address and any additional instructions specific to your return.
We appreciate your cooperation in following the instructions provided to ensure that your return is processed efficiently and accurately.
If you have any further questions or require further assistance, please do not hesitate to contact our customer support team. They will be happy to assist you and provide any necessary clarification.
At we2usat official store, we are committed to providing excellent customer support to ensure your satisfaction with our products and services.
To receive customer support, you have a few options:
Email: You can send us an email at [email protected]. Our dedicated support team will respond to your inquiry as quickly as possible, typically within 24 hours.
Live Chat: You can access our live chat feature on our website, we2usatofficial.com. Simply click on the chat icon, and one of our customer support representatives will be available to help you in real-time.
When contacting our support team, please provide as much detail as possible regarding your inquiry or issue. This will enable us to assist you more effectively and efficiently.
Our goal is to ensure that your experience with we2usat official store is positive and that any concerns or questions you may have are addressed promptly.
If you have entered an incorrect shipping address, we understand that this can be concerning. Rest assured, we will do our best to assist you in resolving this issue.
To address an incorrect shipping address, please follow these steps:
- Contact our customer support team as soon as possible. You can reach out to them via [email/phone number/live chat] provided on our website.
- Provide them with your order number and explain the situation regarding the incorrect shipping address.
- Our customer support team will assess the situation and determine if it is possible to update the shipping address before the item is shipped.
- If the item has not been shipped yet, we will do our best to update the shipping address for you.
- If the item has already been shipped, we might need to wait until the package is returned to us due to the incorrect address. Once we receive the package, we can then arrange for reshipment to the correct address.
Please note that the ability to update the shipping address depends on various factors, including the shipping carrier’s policies and the stage of the shipping process. We will work closely with you to find the best solution based on your specific situation.
We recommend reaching out to our customer support team as soon as possible to increase the chances of resolving the issue before the item is shipped.
Thank you for choosing we2usat official store. We appreciate your understanding and cooperation in addressing this matter.
At we2usat official store, we understand that circumstances may arise where you need to make changes or cancel an order after it has been submitted. We will do our best to accommodate your request, depending on the status of your order.
To change or cancel an order, please follow these steps:
- Contact our customer support team as soon as possible. You can reach out to them via [email/phone number/live chat] provided on our website.
- Provide them with your order number and explain the changes you would like to make or the cancellation request.
- Our customer support team will check the status of your order and determine if it is possible to make the requested changes or cancel the order.
- If the order has not yet been processed or shipped, we will do our best to accommodate your request and update the order accordingly.
- If the order has already been processed or shipped, we might need to follow our regular returns process once you receive the item.
Please note that the ability to change or cancel an order depends on various factors, including the order processing stage and shipping status. We will work closely with you to find the best solution based on your specific situation.
We recommend reaching out to our customer support team as soon as possible to increase the chances of making the desired changes or cancellation.
We appreciate your enthusiasm and apologize for any inconvenience caused by an item being sold out.
At we2usat official store, we do not currently offer pre-order options for items that are sold out. However, we encourage you to keep an eye on our website or subscribe to our newsletter to stay updated on product availability and new releases.
When an item is sold out, it means that our current inventory has been depleted. We continuously work to restock popular items and ensure a wide selection for our customers. We recommend checking back periodically to see if the item you are interested in becomes available again.
In the meantime, we invite you to explore our other products and accessories that may interest you. If you have any specific questions or need assistance with product recommendations, please do not hesitate to contact our customer support team. They will be happy to assist you further.